The 2024 Medicare plan comparison charts for MONROE & LIVINGSTON counties are NOW available at the bottom of this page.
Our NYS-certified Medicare counselors take the guesswork out of your decision.
Lifespan’s NYS-certified Medicare counselors are available for Monroe AND Livingston county residents who:
Need assistance understanding Medicare.
Need help choosing a plan.
Need help with a Medicare-related health insurance problem.
We provide free, unbiased, confidential assistance with health care questions, concerns, and Medicare coverage choices. We see clients by appointment.
Appointment scheduling
Schedule online: You may make an appointment via our website for a day/time convenient for you. You will be directed to the appointment scheduling calendar where you can make an in-person or telephone appointment.
Schedule by phone: To make your in-person or telephone appointment, please call the corresponding number for the county where you live.
Monroe County: 585-287-6413
Livingston County: 585-498-4034 or toll-free at 866-454-5110.
You will need documents/information for your appointment.
Please CLICK HERE to see what you will need.
Attend a Medicare 101 workshop.
Click here to see the schedule and register.
Or call us at 585-743-1283 to register.
Did you know?
Medicare Covers 100% of Most Preventive Care.
Learn more here.
“All my Medicare questions were answered.”
We can help with:
Applying for Medicare.
Medicare Savings Program.
Medicare Part D prescription-drug coverage and assistance with pharmacy issues.
EPIC (Elderly Pharmaceutical Insurance Coverage) Assistance Program through New York State.
Medigap coverage - Medicare Supplement Plans.
Medicare Advantage Plans.
Coverage information.
Coordination with other health insurance (employer/retiree, Medicaid).
Assistance with paperwork and health insurance problems.
Medicare fraud, abuse detection, and reporting.
Medicare COVID related questions.
If you live outside of Monroe or Livingston counties: There is HIICAP in every county in NYS. Outside of Monroe County and Livingston counties, call 1-800-701-0501.
Need help paying for Medicare? Programs are available to assist income-eligible beneficiaries with the costs of Medicare premiums and co-payments. Contact us to learn more.