Nursing Home Ombudsman
Lifespan’s Ombudsman program mediates patient care issues in long-term care facilities in Monroe, Ontario, Genesee, Yates, Wyoming, Seneca, Wayne, Orleans and Livingston counties.
Ombudsmen are trained volunteers who are assigned to long-term care facilities. Ombudsmen listen, mediate, negotiate, propose and facilitate solutions to residents' concerns and problems. They help residents and families learn to advocate for themselves.
Call us at 585-244-8400 when you have concerns about care in nursing homes or adult homes.
There is an application and training process to become an Ombudsman. Please contact Deb Frink at firstname.lastname@example.org or call 287-6378.