Care management

Help with your eldercare situation is just a phone call away. Our care managers can meet with you in person. In Monroe County we provide:

  • Information, referral and guidance about eldercare, disability, long-term care options.

  • Personalized eldercare guidance.

  • In-home geriatric assessment: a proactive, holistic tool that assesses areas such as social health, mental health (depression & anxiety), physical health, financial and safety.

  • Assistance with decisions about housing options such as assisted living, adult homes and nursing homes.

  • Caregiver consultation and supportive services.

To learn more, visit or call 585-244-8400. Numerous resource lists are also available on our resources page.

Eldersource is a collaborative service of Lifespan and Catholic Family Center.

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Specialized services for families caring for a loved one with Alzheimer's/dementia.

Finger Lakes Alzheimer's Institute
Specialized Services For Caregivers of Alzheimer's Patients

If you are providing care for a loved one with Alzheimer's, call us. Our services include:

  • Specialized care coordination

  • Healthcare coordination (We assist with making medical appointments. We can act as scribe and advocate at medical appointments. We can do medication reconciliation in the home. Our staff are LPNs supervised by an RN.)

  • Family consultation

  • Education & training

  • Peace of Mind Planning (We ensure you have information about legal and financial planning.)

  • Respite (so you can take a break for a few hours a week)

  • Support groups including the "Powerful Tools for Caregivers" workshop.

  • Health & wellness programming.

We serve multiple Finger Lakes counties including Chemung, Livingston, Monroe, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne and Yates.  

Call us toll-free at 844-249-7126 or our main number at 585-244-8400 for more information about these services.

Services are provided under a contract from the NYS Department of Health in partnership with the Alzheimer's Association. 

Future Care Planning Services

(For families of persons with intellectual/developmental or other disabilities.)

People with disabilities are living longer than ever. While we celebrate this trend, the troubling implication is that they may outlive their primary caregivers, their parents. Future Care Planning Services can help ensure that your loved one with a disability will always be cared for in accordance with your family's wishes.

Planning covers:

  • Housing

  • Guardianship

  • Health care

  • Legal documents - health care proxy, living will, power of attorney, representative payee, supplemental needs trust and government benefits.

Future Care Planning Services is a joint service of Lifespan, the Al Sigl Community of Agencies and the Arc of Monroe. To learn more, call 585-340-5883 or visit

Future Care Community Pooled Trust

This is a local community pooled trust for people with disabilities and their families.

It provides a convenient and economical way to have trust funds administered for people with disabilities. The use of funds from the trust will supplement but not supplant government benefits and enhance the quality of life for beneficiaries.

Learn more. Visit or call 585-340-5883.

Substance Abuse Intervention for Older Adults

Lifespan's Geriatric Addiction Program is a one-of-a-kind service providing in-home intervention, assessment, care management and counseling for older adults who abuse alcohol and/or prescription or street drugs.

Call us at 585-244-8400 when an older adult is abusing alcohol, illegal drugs or prescription medications, and traditional treatment pathways (i.e., in-patient treatment, 12-step programs) are not working.

"I am writing on behalf of my two sisters and my brother to thank you for all you have done for my mother. We had spent months trying to find the right kind of treatment for my mother. She was 74, a recent widow, and a heavy social drinker. In grief and in loneliness, she had begun drinking all day. You talked with my mother, earned her trust, and helped her believe in herself again. After much work, we have our mother back again. I don't know what you can offer back to someone who returns your lost parent to you. Thank you."  Susan, a daughter   

Elder Abuse Intervention

Elder abuse intervention in instances of physical, emotional abuse, neglect and financial exploitation. Learn more here.

Peace of Mind Planning Service

Think of all the details that your spouse or family needs to know if the unexpected happens. Where are your bank and retirement accounts? Where is your safety deposit box? Where are your life insurance policies? Where is your will? Are your insurance and other beneficiaries updated? Who is your lawyer? How many credit card accounts do you have? Where is your pension information? Where are your Internet passwords? And much more.

We Provide a Planning Coach

Your personal planning expert at Lifespan can help you organize all your important legal, financial documents/accounts and health information with attention to your needs. We’ll tell you what you are missing. We’ll give you written recommendations for future action. And we’ll call you in six months to remind you about your action items.

There is a fee, but you might find this is the best money you’ve ever spent.  

Call us at 585-244-8400 for more information.  

Caregiver Respite

Respite provides caregivers with much needed breaks to take time for themselves or run errands. Lifespan’s Partners in Caring Respite program matches trained volunteers with caregivers of those with early stage dementia or noticeable forgetfulness.

Call us at 585-244-8400 for more information.  

Healthcare Coordination for Persons with Intellectual/Developmental Disabilities and Persons Receiving Medicaid.

Our staff of nurses can accompany patients to medical appointments, book doctors’ appointments, coordinate transportation for appointments and medical treatments, ensure the right questions are asked at appointments, advocate for patients, scribe at medical appointments, communicate results of medical appointments with appropriate family members and other professional providers, provide assistance with filling prescriptions and ensure linkages are made with other supportive community-based services.

To learn more call us at 585-244-8400.

Care Coordination & Planning Information Request Form