Nursing Home Ombudsman

Lifespan’s Ombudsman program mediates patient care issues in long-term care facilities in Monroe, Ontario, Genesee, Yates, Wyoming, Seneca, Wayne and Livingston counties.

Ombudsmen are trained volunteers who are assigned to long-term care facilities. Ombudsmen listen, mediate, negotiate, propose and facilitate solutions to residents' concerns and problems. They help residents and families learn to advocate for themselves.

Call us at 585-244-8400 when you have concerns about care in nursing homes or adult homes.

Download brochure.

Information Request Form

Our next training to become a certified Ombudsman begins April 27, 2017. There is an application process to become an Ombudsman. Please contact Deb Frink at or call 287-6378. (This training session is full.)