Nursing Home Ombudsman

Lifespan’s Ombudsman program mediates patient care issues in long-term care facilities in Monroe, Ontario, Genesee, Yates, Wyoming, Seneca, Wayne and Livingston counties.

Ombudsmen are trained volunteers who are assigned to long-term care facilities. Ombudsmen listen, mediate, negotiate, propose and facilitate solutions to residents' concerns and problems. They help residents and families learn to advocate for themselves.

Call us at 585-244-8400 when you have concerns about care in nursing homes or adult homes.

Download brochure.

Information Request Form

There is an application process to become an Ombudsman. Please contact Deb Frink at or call 287-6378.